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Refund policy.
At Shophia, we want you to be satisfied with your purchase.
Please read our refund policy carefully to understand your rights and options.
Digital products.
Due to the nature of digital products, all sales are final. However, we offer refunds under the following conditions:
Defective Products: If the digital product you purchased is defective or not as described, you may request a refund within 14 days of purchase.
Non-Delivery: If you do not receive the download link for your purchased product, please contact us within 7 days.
How to Request a Refund.
To request a refund, please follow these steps:
Contact Support: Email us at support@shophia.com with your order details and a description of the issue.
Review Process: Our support team will review your request and may ask for additional information.
Refund Approval: If your request meets our criteria, we will process the refund within 7 business days.
Exceptions
Refunds are not available for:
Change of mind after purchase.
Products purchased during special promotions or sales.
Products that have been downloaded and used without any issues.
Contact us.
If you have any questions or concerns about the terms of service, please contact us here